Delivery Destinations and Timeframes
Return
New Zealand and International Customers
New Zealand and International Customers – How to return or exchange the lingerie?
- Complete the return & exchange form supplied with your parcel.
- Pack all lingerie products and the return & exchange form preferably in the original box. Please make sure you send the parcel with a tracking option. We will be not able to refund the purchase if the item is lost during the shipping.
- Please note we might not have an exchanged size in stock, and we will still need to make it and deliver the lingerie to you within our standard production and delivery timeframes. The production and delivery timeframes can be found under each product description.
- A customer is responsible for the charges of the return shipping costs unless a faulty item had been received.
- Original shipping charges are non-refundable.
- Rush order fees applied for the rush order are non-refundable.
International Customers
- If you wish to exchange the purchased lingerie, additional delivery costs will apply to resend your order to your destination. The delivery costs are indicated at the checkout for your region. We will get in touch with you to arrange the payment for the shipping.
- Dell’Amore Bridal does not cover customs, duty, or import fees. The purchaser is responsible for all custom charges.
- If the Customs decide to impound your purchase for any reason, then we will not be able to do any refunds of the product or delivery costs.
Faulty Lingerie
- We will assess all faulty lingerie items prior to a repair, exchange or refund being issued.
- We reserve the right to repair or replace the lingerie in the first instance.
- Please follow your lingerie care and washing instructions on your lovely designer lingerie
Order Cancellation
Once an order is placed and payed it is not possible to cancel an order. Your order items are processed immediately.
Return Address:
Dell’Amore Bridal – 13 Papakura-Clevedon Road, Clevedon, Auckland, New Zealand, 2582
Contact Us:
If you have any questions, please feel free to get in touch with us and we would love to assist you.